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Stephen_2022198's avatar
Stephen_2022198
SMARTY Pioneer
18-05-2023
Solved

Sim won’t work with iPhone

My daughter gave me her old iPhone 11 but it doesn’t seem to like my Smarty SIM. It says’ ‘the SIM you currently have installed in this phone is from a network provider that is not supported under th...
  • MSF's avatar
    19-05-2023

    Stephen_2022198 Sounds like the phone may be locked to a previous provider.

    In that case, you would need to have it unlocked before using it with another network.You will need to approach that network first or else use one of the high street shops (check for a reliable one first).

    It does sound odd - I thought that nobody bothered locking phones to networks these days, but probably I'm wrong.