Forum Discussion

Smarty_Pants's avatar
Smarty_Pants
SMARTY Maverick
06-12-2023
Solved

SIM problem after network outage.

The network outage that was experienced by Three and SMARTY customers last week l don't know if was the cause of my SIM going bad. All l know is that aftderwards my phone would take best part of 10 m...
  • Chalkychap's avatar
    Chalkychap
    07-12-2023

    Hey Smarty_Pants, I was affected by the recent incident affecting the Three UK core network.

    For me, just powered off my handset for ~15 minutes - after restart, SMARTY mobile services worked as before.

  • Smarty_Pants's avatar
    Smarty_Pants
    08-12-2023

    So my replacement SIM arrived today, activated it, and hey presto all working perfectly. Hope my experience helps others in same / similar situation.

    Just to add also good help and customer service from SMARTY in sorting the issue.

Chalkychap's avatar
Chalkychap
SMARTY Trendsetter
07-12-2023

Hey Smarty_Pants, I was affected by the recent incident affecting the Three UK core network.

For me, just powered off my handset for ~15 minutes - after restart, SMARTY mobile services worked as before.

Smarty_Pants's avatar
Smarty_Pants
SMARTY Maverick
07-12-2023

Hi.

Thanks for info.

I did what you did a couple of times but still the long wait time for my phone to register on the phone network remained.

I tried my group members SIM in my phone and no issue, also tried my work phone SIM and again no issue so defo a fault with my own use SIM or a problem with SIM identity within the network system.

Like I said it's weird that all was ok with before the outage but then the problem arose after the outage was sorted, so either a system code thing or just pure coincidence.