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BryanIv_2797486's avatar
BryanIv_2797486
SMARTY Pioneer
06-03-2026

Sim not delivered and eSIM not working , ERROR

Ordered a new sim , amazon failed to deliver , eSIM not working and can’t order new physical sim . Error at bottom of page pops up , absolutely useless service if there are problems, no plan B , probably need to switch users , a shame as never had previous problem r

2 Replies

  • RobertB_4246633's avatar
    RobertB_4246633
    SMARTY Pioneer
    05-08-2026

    I have just had the same problem any idea anyone that can solve this problem

    • MSF's avatar
      MSF
      SMARTY Guru
      05-08-2026

      RobertB_4246633​ Web chat with Smarty Support so that they can check account.