Hi all,
MSF MarkMars_274465 I found this info in Settings /About Phone / Status / SIM Card Status. I have a Samsung Galaxy J4+
I have discovered that at least the Mobile Network State is down to me being a Numpty as it states 'Disconnected' because I had my mobile data turned off🙄🙃! DOH!! But still not sure why the IMS registration status is 'Not registered'.
And yes, I'm still awaiting my new SIM but from what I can gather this will make no difference because I don't think my phone is VoLTE compatible (although some websites say it is 4G calling compatible) 😤😠, so I'm stuck with a phone I can't use and can't afford one that I can.
Perhaps it's time to switch to an alternative service provider, Decembersangel?
O2 or one of the MVNO companies that partner with O2 might be the best option, because O2 have a 2G network (unlike SMARTY), nor have they announced a schedule for their 3G network switch-off.
The UK mobile networks have agreed with the UK Government to turn-off 3G by 2033, although some are doing this sooner.
Yes, Chalkychap I am seriously looking to change provider and I'm sure many, many other customers will looking to do the same as well! the way SMARTY are handling this issue (VoLTE) as well as short codes and I can't see that it will be viable to run as a business too much longer.
I have determined that my phone IS actually 4G calling/VoLTE enbaled as I checked the details on the websites SMARTY mentioned (Three's Device Support Tool, IMEI.info and GSM Arena) in their VoLTE post and I also checked on the ASDA Mobile website (that has a 'TAC' checker) and that also confirms that my mobile is enabled. 😤😠😠ğŸ˜
I have determined it's not that my phone doesn't support VoLTE as much as SMARTY doesn't support my phone make/model. IF they supported ALL 4G Calling capable phones then why is there a 'Compatible Phones' list they support???
Less SMARTY, more MALARKY!
I'm guessing you're in the Midlands area where Three UK have just switched off their 3G network, Decembersangel.
Your handset is shown as being 4G VoLTE capable in the UK, so if you're in the Three UK 3G switch-off area it should work. If not, perhaps Three UK have misconfigured the 4G & 5G mobile networks in that area. The IMS not registered message suggests something might not be quite right with the Three UK network setup.
Have you tried turning off your handset, removie the SIM card, wait 10-minutes, reinsert the SIM card, and restart your handset?
Though perhaps it's #MoreMalarkey, #LessSMARTY.
