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JamesFo_3382410's avatar
JamesFo_3382410
SMARTY Maverick
23-05-2025
Solved

SIM activated but no signal or ?

As title says I can't get a signal or smarty says they activated it and it hasn't,but I put in a free smarty SIM from the shop and I got a signal,so what's up?,I can only do this for a couple of days or I'm getting the internet put back on in my house and binning this SIM card.

  • MSF's avatar
    MSF
    24-05-2025

    JamesFo_3382410  Does your account dashboard show an active sim and a current Smarty plan?

    Have you tried a Network Reset on the device?

    Smarty specifically recommends that its movie signal is no replacement for home broadband. The signal may not be as stable and may also be slower at times.

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-05-2025

    JamesFo_3382410  Does your account dashboard show an active sim and a current Smarty plan?

    Have you tried a Network Reset on the device?

    Smarty specifically recommends that its movie signal is no replacement for home broadband. The signal may not be as stable and may also be slower at times.

    • JamesFo_3382410's avatar
      JamesFo_3382410
      SMARTY Maverick
      24-05-2025

      thank you for responding,iv been having a bad day for 3 days now,but i did get it working by switching to no,1 sim slot on my phone then restarting (i get a better signal with smarty than i do with vodafone and o2),all is good,im not going to jinx it but she is stable at watching movies online,im tethering via usb to pc.

      • MSF's avatar
        MSF
        SMARTY Guru
        24-05-2025

        JamesFo_3382410 I'm glad it's working for you. Multi-slot sim phones often seem to be a problem - don't know why because I have never had one to research the issue.

        If Three signal is better than Vod or O2, your area must also be a difficult one for mobile signal.