Forum Discussion

LynnGib_3362959's avatar
LynnGib_3362959
SMARTY Pioneer
24-05-2025
Solved

Service query

I set up my smarty account and activated and paid over 2 weeks ago.  A day or two later I applied to port my old number and subsequently received confirmation "your port was successful "

Since then I have no network coverage and cannot use my phone except for WiFi messaging.  I can't find any relevant advice FAQs and no number to speak with an agent.

HELP anyone?

  • LynnGib_3362959's avatar
    LynnGib_3362959
    28-05-2025

    Yes and no.  The problem proved to be more complicated than any FAQs and it took a long time to get a connection and response from an online chat person, but they did eventually manage to resolve the issue.

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-05-2025

    LynnGib_3362959  Firstly, check your account dashboard - you should see the correct number and also an active Smarty plan.

    Next, try switching off and then on again. If not successful, try a Network Reset on the phone.

    If still not successful, web chat with Smarty Support for them to investigate possibility of failed port. Smarty do not offer phone support - this is how they keep the cost down.

    But.....why have you left it so long?

    • LynnGib_3362959's avatar
      LynnGib_3362959
      SMARTY Pioneer
      28-05-2025

      Yes and no.  The problem proved to be more complicated than any FAQs and it took a long time to get a connection and response from an online chat person, but they did eventually manage to resolve the issue.