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Richard_2840340's avatar
Richard_2840340
SMARTY Pioneer
24-07-2024

Says incorrect password

Can’t connect just says wrong password any help appreciated 

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-07-2024

    Richard_2840340  At the Smarty log-in page, there is an option for forgotten password - did you try that?

    • Richard_2840340's avatar
      Richard_2840340
      SMARTY Pioneer
      24-07-2024

      Hi it’s the passcode on my phone I enter the code and it’s says incorrect 

      • MSF's avatar
        MSF
        SMARTY Guru
        24-07-2024

        Richard_2840340 You didn't mention that it was the phone!!

        If it's an iPhone, I think you only get a limited number of attempts. not sure about Android.

        Apple Store or independent phone shop?