Forum Discussion
Roaming pausing and texts
Hello
when pausing a plan do we still get texts? Such as auto generated texts for verification? ( banks and passwords etc) it is kind of an important urgent question thanks
Asoka From experience, you can certainly receive texts while outside EU. If there is no charge for them, it's hard to see why you need a current plan - as long as you have not had your account deactivated due to 180 days without a plan or usage.
As I advised, why not web chat with Support to get an answer 'from the horse's mouth'?
5 Replies
If you pause your plan (aka turning auto-renew OFF), it means the service will stop at the end of your billing cycle and you won't receive any calls or texts following that.. keeping auto-renew ON will ensure that your service continues uninterrupted.
Good to know: If your plan remains inactive (auto-renew OFF) for 220 days, your account is automatically closed for you.
Great thank you. that answers differs from what a SMARTY team member on a chat had told me! He told me that if I pause I still receive texts, but cant send or reply to a call.. that is totally different from what you just wrote. Ok thanks for that. Now corollary question: I will be abroad, non-EU. and I WON’T need roaming or call or send texts… however I WILL need to be able to receive texts… what should i do?
thank you it is a bit of an urgent question.
Asoka Try this article: https://help.smarty.co.uk/en/articles/1921756-what-happens-if-i-don-t-renew-my-plan The suggestion is that, when you pause plans, you cannot MAKE OR SEND calls/texts.
IMHO, I think you should still be able to receive calls and texts.
As for non-EU Roaming, please see Price Guide - https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf?_gl=1*1it0mxq*_ga*OTI5NTcxNTk4LjE2OTM3NDM3MTI.*_ga_D8LNLN41LX*MTY5ODIyNDA3MS40OC4xLjE2OTgyMjQ0MDAuMC4wLjA.
It appears the you will need credit to pay for calls received, but there is no mention of a charge for texts received.
If in doubt, why not web chat with smarty Support team to verify this?
