Forum Discussion

AnaF's avatar
AnaF
SMARTY Pioneer
04-02-2025
Solved

Roaming not working EU

Hello, I am currently in Portugal and my data is not working. I only get “E”. I have changed my APN to mob.asm.net. I have tried every single local network. I have my roaming active and data set to...
  • Rebekah_150's avatar
    Rebekah_150
    05-02-2025

    Hi AnaF,

    It does sound like you have tried all of the standard troubleshooting steps, if you contact our chat team they can offer personalised guidance https://smarty.co.uk/contact available daily from 8am – 8pm.

IulianC_1987409's avatar
IulianC_1987409
SMARTY Pioneer
12-05-2025

I have the same problem. I’m currently in Romania I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data /MMS  APN to mob.asm.net. Roaming is switched ON. I’ve restarted the phone a dew times. I still o have internet . I specifically bought this plan because it said EU roaming was included, so quite annoyed that it’s not working ! Currently limited wifi.