Forum Discussion

AnaF's avatar
AnaF
SMARTY Pioneer
04-02-2025
Solved

Roaming not working EU

Hello,

I am currently in Portugal and my data is not working. I only get “E”.

I have changed my APN to mob.asm.net. I have tried every single local network. I have my roaming active and data set to 4G. And I have enough data on my plan. Still nothing.

Any suggestions? Thank you 🙂

  • Rebekah_150's avatar
    Rebekah_150
    05-02-2025

    Hi AnaF,

    It does sound like you have tried all of the standard troubleshooting steps, if you contact our chat team they can offer personalised guidance https://smarty.co.uk/contact available daily from 8am – 8pm.

4 Replies

  • IulianC_1987409's avatar
    IulianC_1987409
    SMARTY Pioneer
    12-05-2025

    I have the same problem. I’m currently in Romania I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data /MMS  APN to mob.asm.net. Roaming is switched ON. I’ve restarted the phone a dew times. I still o have internet . I specifically bought this plan because it said EU roaming was included, so quite annoyed that it’s not working ! Currently limited wifi.

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    05-02-2025

    Hi AnaF,

    It does sound like you have tried all of the standard troubleshooting steps, if you contact our chat team they can offer personalised guidance https://smarty.co.uk/contact available daily from 8am – 8pm.

    • Leeber's avatar
      Leeber
      SMARTY Pioneer
      23-04-2025

      Please publish in detail how this was resolved. I have been experiencing exactly the same problems for several months now and am yet to receive a satisfactory solution from Smarty.

    • AnaF's avatar
      AnaF
      SMARTY Pioneer
      07-02-2025

      Seems like I forgot to do the most basic thing which was clear all the fields, write them up again from scratch and restart my phone hahaha

      All sorted now! Thanks for answering 🙂