Forum Discussion
Roaming Issues
Hi,
an update on this, I was abroad briefly yesterday again. Made sure mobile data settings were correct, I’m not using a VPN, using an iPhone 15 pro max, still no internet. My phone again displayed I had 4g. I have roaming on my account but got this message. Oops. It looks like this service isn't covered in your plan. To find out how to use this service, go to https://sc.clnk.io//SMARTY/ZM3vtN, when you have WiFi
🤷🏻
DavidOS_531721 Did you notice what network you were roaming on? Was it definitely an EU network?
Were you simply trying to use some data from an existing plan? Is there any chance that you have had 60 days worth of EU roaming recently?
Hi MSF as DavidOS_531721 included in his post above “. Oops. It looks like this service isn't covered in your plan. To find out how to use this service, go to https://sc.clnk.io//SMARTY/ZM3vtN, when you have WiFi”
I would think that he wasn’t connected to an EU network.
Just wondering DavidOS_531721 is this a personal phone or a work issued phone, which may have some software installed on it which is blocking connectivity outside the UK ?
Are you using another SIM or eSIM in the phone and do they have issues ?
Next time you go abroad, it may be worth buying a one day travel eSIM from Airalo or similar, which costs around €3, installing that in your phone and seeing if you get connectivity.
If you still don’t get connectivity with a travel eSIM, then it’s likely a phone or software issue
If you do have connectivity, then it’s a Smarty issue.
JJP2RidesAgain Yes, this is the sort of message you would expect when connecting to a non-EU network without any credit.
