Forum Discussion
PamelaY_2235989
29-04-2024SMARTY Pioneer
Roaming internet
I have a TPLink router with a smarty sim. Android phones, iPad and Samsung tablet are all connecting to router which is showing Roaming but all devices are saying no internet despite having been cha...
Chalkychap
29-04-2024SMARTY Trendsetter
Are you roaming in an inclusive roaming destination, PamelaY_2235989?
If you're not roaming within a designated SMARTY Mobile inclusive roaming destination, you'll need an out-of-plan add-on to use mobile data while roaming.
See the list of inclusive EU countries online at https://smarty.co.uk/roaming/europe.
- PamelaY_223598929-04-2024SMARTY Pioneer
I'm in Spain so roaming should be ok
- Chalkychap29-04-2024SMARTY Trendsetter
The TP Link router will only work in Spain if the device is network unlocked, and if the APN value is "mob.asm.net" (in lowercase).
Usually, you can make this change using the web admin page for your mobile broadband router, via a connection to the device's Wi-Fi network.