Forum Discussion

PamelaY_2235989's avatar
PamelaY_2235989
SMARTY Pioneer
29-04-2024

Roaming internet

I have a TPLink router with a smarty sim.

Android phones, iPad and Samsung tablet are all connecting to router which is showing Roaming but all devices are saying no internet despite having been changed to mob.asm.net

Anyone able to help

7 Replies

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    29-04-2024

    Are you roaming in an inclusive roaming destination, PamelaY_2235989?

    If you're not roaming within a designated SMARTY Mobile inclusive roaming destination, you'll need an out-of-plan add-on to use mobile data while roaming.

    See the list of inclusive EU countries online at https://smarty.co.uk/roaming/europe.

     

    • PamelaY_2235989's avatar
      PamelaY_2235989
      SMARTY Pioneer
      29-04-2024

      I'm in Spain so roaming should be ok

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        29-04-2024

        The TP Link router will only work in Spain if the device is network unlocked, and if the APN value is "mob.asm.net" (in lowercase). 

        Usually, you can make this change using the web admin page for your mobile broadband router, via a connection to the device's Wi-Fi network.

  • MSF's avatar
    MSF
    SMARTY Guru
    29-04-2024

    PamelaY_2235989  Did you change the router to asm.mob.net? If not, nothing else will pick up internet access from that router.

    Changing the APN on the phones/iPad will only ensure that they are capable of roaming if you use them overseas.

    • PamelaY_2235989's avatar
      PamelaY_2235989
      SMARTY Pioneer
      29-04-2024

      Hi, how do I change the router to asm.mob.net?