Forum Discussion
Reversing SIM port?
YoMomma_2940034 Very odd that this post has only been visible recently when you posted this morning.
You cannot reverse port. Firstly, why not web chat with Smarty Support Team so that they can check if there is anything wrong - it may be a split port.
If you want another number, you'll need to get a new sim and either start the account with a new email address or else form a group and add this second sim as a 'nickname' account - please see Smarty help articles on Groups.
I didn't realise I had to confirm the post via my emails until this afternoon when I checked them.
I have read lots and lots of threads about people going around in circles or getting zero help after contacting the help about split ports, but you seemed to have a suggestion which I thought might be the outcome so looks like that'll be the option.
It wont help you, but I had absolutely no issue porting this number from Lebara to Smarty this week
I gave Smarty my Lebara PAC code last Friday, and my number ported as planned on Monday of this week without issue.
