Forum Discussion
renew now
I was with Giffgaff before, and when I ran out of data I had a nice simple "renew now" that I could use to get back online.
With smarty, the suggestion is to turn off auto renew and wait until the day you want your renewal. I did try this, I turned off auto renew, waited, then turned it back on. It seems this can delay your renewal date but it cannot bring it back, eg This does not work for "take my money right now", I am forced to pay for an add-on until the reset date.
Has anyone found a way to "renew right now" or is it PAC time again?
H_2179833 I do see the problem. I imagine that they (the bean counters) have weighed up the demand for various features against the likely cost of implementation (less the cost of lost business) and decided against.
As the cost of data seems to be falling - plans have ever more data for the same price it seems - people are buying slightly bigger than they require.
16 Replies
I've updated my subscription and I don't know why it won't work.
ziyanLi_1691032 I have answered you on your other post.
Thanks for the replies everyone - GiffGaff will let you do a "oops I ran out, just start the next one early" which means no need to fork out extra money in the month if one of the kids goes overboard. Smarty's systems arent as smart as the others by the look of it - is there a feature wishlist?
H_2179833 I do see the problem. I imagine that they (the bean counters) have weighed up the demand for various features against the likely cost of implementation (less the cost of lost business) and decided against.
As the cost of data seems to be falling - plans have ever more data for the same price it seems - people are buying slightly bigger than they require.
This looks like the only way to fix it right now - just pay a bit extra monthly and dont fall off the end 🙂 Thanks again,
Hi H_2179833 as our plans are monthly rolling contracts you can't renew them earlier than your existing renewal date unfortunately.
However, we do have a variety of add ons and data passes that can be purchased via your dashboard if you run out of data and need more mid-month. You do also have the option of switching plans if you need more data going forward--that change will take effect upon your next renewal.
I’ve just topped up £5 at a pay point but when I try to buy a data add on the only option to pay is by credit card or PayPal? How do I use my credit in the account? So frustrating!
KieranM_2550482 See this article: https://help.smarty.co.uk/en/articles/3793308-topping-up-your-account-balance-in-store-via-paypoint
If there are still problems then start a web chat with Support Team. They can check your account but as forum members like you, we cannot.
Isn't it true that mobile data purchased with a SMARTY add-on doesn't expire, H_2179833?
The billing systems for giffgaff and SMARTY are very different, so while one might suit you, the other maybe not. For me, one downside of giffgaff is their lack of a WiFi Calling service.
Maybe if you change your plan, you'd be able to renew right now, H_2179833?
Chalkychap H_2179833 Cannot see a way to renew before the expiry date of existing plan. It is certainly true that a data add-on does not have any expiry date.
Yes indeed MSF, it doesn't seem possible to renew before a plan's end-date.
Given SMARTY plans have unlimited calls and texts for the UK, a data-only add-on seems to be a possible solution for the issue encountered by H_2179833.
There's a choice of data-only bundles, some which don't expire, otherwise there's a number of data-pass options, which will expire after their validity period ends.
