Forum Discussion

DS4942's avatar
DS4942
SMARTY Pioneer
10-10-2024

Registration and Activation

I have bought a sim card. I set up an account. I entered a PAC code to transfer my number . I set up my contract. Now the system tells me it is allocating a number and will send me a sim card in a few days. I don't need another sim card, nor a new number. I just need to be able to activate my purchased sim TODAYH. ow can I do this?

 

3 Replies

  • LieslRo_3001942's avatar
    LieslRo_3001942
    SMARTY Rookie
    16-10-2024

    Also had that issue,bought a sim followed details now can't activate as they are posting another sim! **bleep** frustrating,  why have an option to buy a sim elsewhere if the just going to post another

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    10-10-2024

    Hey  DS4942 

    You may have accidently purchased a new SIM rather than activating the SIM you have I recommend speaking to our customer care team who may be able to assist you further https://smarty.co.uk/contact available daily from 8am – 8pm.

    • LieslRo_3001942's avatar
      LieslRo_3001942
      SMARTY Rookie
      16-10-2024

      Nowhere does it clearly show you how to do this, if you follow the instructions on the sim card box that's obviously wrong as it's not allowing that Sims activation