Forum Discussion

SusanKir_716886's avatar
SusanKir_716886
SMARTY Pioneer
04-03-2023
Solved

Refund of overpayment

Hi, I had to renew my plan due to change if payment card. Accidentally did it twice and noticed it is pending twice from bank. Please could I request either it only taken once or a refund for the second payment

  • Chalkychap's avatar
    Chalkychap
    04-03-2023

    You'll need to ask the SMARTY web chat team to assist with this SusanKir_716886.
    Customer accounts aren't accessible from this community.

    Contact the web chat team at https://smarty.co.uk/contact - agents are available from 8am-8pm, 7 days a week. 

5 Replies

  • Abdulka_2869857's avatar
    Abdulka_2869857
    SMARTY Rookie
    03-03-2025

    Can you please refund the second payment immediately please I'm in need of that money 

    • MSF's avatar
      MSF
      SMARTY Guru
      05-03-2025

      Abdulka_2869857  We are not Smarty staff. You need to webchat with support team and ask them.

  • Fathema_1073138's avatar
    Fathema_1073138
    SMARTY Rookie
    02-05-2023

    Can I please have refund, my £20 back. 
    I suppose to pay £10 instead of £30 

    • MSF's avatar
      MSF
      SMARTY Guru
      03-05-2023

      Hello Fathema_1073138  - this is the Community forum and you are not writing directly to Smarty. Try a web chat with the Support Team to get your issue resolved.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    04-03-2023

    You'll need to ask the SMARTY web chat team to assist with this SusanKir_716886.
    Customer accounts aren't accessible from this community.

    Contact the web chat team at https://smarty.co.uk/contact - agents are available from 8am-8pm, 7 days a week.