Forum Discussion

KeiranR_2775666's avatar
KeiranR_2775666
SMARTY Rookie
04-08-2025
Solved

Refund for payment

I have just tried entering my bank details on the website so that I am able to access websites that are deemed as "adult content". I have entered both my Google pay and my bank card on 2 seperate occasions and have been charged £1 but have been told that the cards are non chargeable sources and I still can't access what I need even though my money has been taken.

 

Can someone help??

Charged
Payment
  • MSF's avatar
    MSF
    04-08-2025

    KeiranR_2775666 We cannot help because we are customers like you. Smarty Support should be able to check this for you with a web chat.

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    04-08-2025

    KeiranR_2775666 We cannot help because we are customers like you. Smarty Support should be able to check this for you with a web chat.

  • DarrenS_1257736's avatar
    DarrenS_1257736
    SMARTY Pioneer
    17-09-2025

    Hi I have made two payments for my mobile the first one did not go on and done it again and worked so I need a refund from the first transaction please thanks 

    • MSF's avatar
      MSF
      SMARTY Guru
      18-09-2025

      DarrenS_1257736 Wrong place - we are customers like you. You need to web chat with Smarty Support.