Forum Discussion
Reception Drop
Both myself and my wife use smarty we are in the greater Manchester region. We’ve noticed as soon as we try to make a phone call our reception drops to zero.
This happens on both our devices, has anyone else noticed this? Does anyone know how to fix it?
1 Reply
JFY Have you recently switched to SMARTY from another network? Were you able to call previously with no issues? Make sure VoLTE is turned on, as if it's turned off, the phone may try to drop to 3G/2G to make a phone call, which Three doesn't have anymore and it loses connection.
Try these common fixes:
- Restarting your phone, turning airplane mode on and off, and switching between 4G and 5G network modes
- Make sure there is no call barring, forwarding or blocked numbers, and do not disturb or silent mode is disabled
- Making sure VoLTE and Wi-Fi Calling for the SIM are enabled
- Reinserting the SIM and inserting the SIM into the second SIM slot if your phone is dual-SIM
- Inserting the SIM into various other phones that are VoLTE capable
- Updating the phone to the latest updates, as well as updating all applications
- Resetting mobile network settings
- Confirm you have network coverage and check the network status in your area
- Testing services while outside a building, as well as in a different area, also confirming network coverage and no outages in that area
