Forum Discussion

SadiaNa_2438161's avatar
SadiaNa_2438161
SMARTY Enquirer
17-01-2025
Solved

Reactivate my smarty Older no

Heloo.. my smarty account has been closed.. please i need my older smarty contact No reactivate

 

  • MSF's avatar
    MSF
    04-02-2025

    AndrewS_918831  There is a 'contact us' link at the bottom of the forum page - it will take you to : https://smarty.co.uk/contact 

    Are you really certain that the number hasn't been reallocated? Even then, it may not be possible to get it back if it has been a while - you can try though.

8 Replies

  • EseyinJohnson's avatar
    EseyinJohnson
    SMARTY Pioneer
    06-02-2025

    i'm trying to get my old number on Smarty and it's rejecting the number and pac code, is there  a smarty customer care contact i can reach out to?

    • MSF's avatar
      MSF
      SMARTY Guru
      06-02-2025

      EseyinJohnson  Ye, you contact them via the web chat. Please be aware that if the PAC is older than 30 days, it will have expired.

      • EseyinJohnson's avatar
        EseyinJohnson
        SMARTY Pioneer
        06-02-2025

        The PAC is less than 24 hours old

  • AndrewS_918831's avatar
    AndrewS_918831
    SMARTY Rookie
    04-02-2025

    I have the same issue and the number is defintely not yet re allocated but I can't find how to use webchat. I need to speak to a person. Please can I have a link to webchat that works. The link just opens the FAQ page

    • MSF's avatar
      MSF
      SMARTY Guru
      04-02-2025

      AndrewS_918831  There is a 'contact us' link at the bottom of the forum page - it will take you to : https://smarty.co.uk/contact 

      Are you really certain that the number hasn't been reallocated? Even then, it may not be possible to get it back if it has been a while - you can try though.

  • MSF's avatar
    MSF
    SMARTY Guru
    18-01-2025

    SadiaNa_2438161  Not sure you can do that because the numbers are recycled after a period out of use; it will all depend upon when your account was closed.

    You can web chat with Smarty Support to ask if they can assist you - we are forum members and have no access to accounts.

    • AndrewS_918831's avatar
      AndrewS_918831
      SMARTY Rookie
      04-02-2025

      I have the same issue and the number is defintely not yet re allocated but I can't find how to use webchat. I need to speak to a person. Please can I have a link to webchat that works. The link just opens the FAQ page