Forum Discussion
WiFi Calling fails June 2025
Apple has just released carrier profile 64.2 which fixes the issue.
Go to Settings > General > About and you should get a popup allowing you to install the new carrier profile.
This has worked for me. Settings > General > About > Network Provider now updated says "Three 64.2". Rebooted the phone and now Wi-Fi calling is back up and running. Thanks WelshPaul without your help I'd still be in limbo!
Thanks Paul. Spent an hour with Smarty help yesterday to try and resolve.
Apple has just released carrier profile 64.2 which fixes the issue.
Go to Settings > General > About and you should get a popup allowing you to install the new carrier profile.
I have 64.2 installed but still no wifi calling
MikeWad_1157500 Mobile calls were down yesterday so perhaps wifi calling could not connect?
Thanks Paul. Spent an hour with Smarty help yesterday to try and resolve.
How do you get help from Smarty? I can't see anywhere that I can speak to a person? I've done all that you've suggested and now got iMessaging back but still not receiving wifi calling even though it's all switched on, have turned phone off and on, have paid extra to Smarty for an add on... and it's still giving my caller a busy message. What's going on? It's ALWAYS worked before and I have 64. 2
KateMac_1574834 Wifi calling only works if there is no detectable mobile signal where you are.
You can web chat with Smarty Support and then usually get the chance to chat with a person after the initial bot chat.
This has worked for me. Settings > General > About > Network Provider now updated says "Three 64.2". Rebooted the phone and now Wi-Fi calling is back up and running. Thanks WelshPaul without your help I'd still be in limbo!
Unfortunately it didn’t work. I rebooted the phone but the patch didn’t work for me
Thanks mate. I’ve just installed it.
