Forum Discussion

Emmanue_1314571's avatar
Emmanue_1314571
SMARTY Maverick
24-03-2023

Voicemail issue

Hello, People who call me cannot leave me a voice message; they hear "Impossible to connect your call. Please try later". It's like my voicemail is off (the support tell me it is on). Still, I think...
voice mail
Rebekah_150's avatar
Rebekah_150
Team SMARTY
25-03-2023

Hey  Emmanue_1314571

I am sorry you have been having issues, It might be that you need to set up your Voicemail.

Setting up is easy, the recording will take you through each step:
1- Dial 123 from your SMARTY SIM

2- Choose a PIN

3- Select # and confirm.

4- Record your name

You can change your name recording whenever you want in your mailbox settings.

Emmanue_1314571's avatar
Emmanue_1314571
SMARTY Maverick
26-03-2023

Thanks for the answer, but if it was that simple, I wouldn't have asked the question here.

  • MSF's avatar
    MSF
    SMARTY Guru
    26-03-2023

    Have you recently ported in a number from another network? Does your phone settings show the correct number?

    • Emmanue_1314571's avatar
      Emmanue_1314571
      SMARTY Maverick
      27-03-2023

      None of that.
      Extract of the complaints answer: "I have raised this with my technical team as there seems to be an unknown error causing this".
      Now it takes patience and finding a competent person to take care of the problem.

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        27-03-2023

        Good luck getting your issue resolved Emmanue_1314571. Sounds like SMARTY haven't done a great job so far.

        I've found online web chat support is often frustrating, and a waste of time. I've needed to get the support team supervisor, or make a complaint, just to get a service/technical issue looked into and resolved. I feel there's room for improvement. 
        🍀🤞