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node Please read what I said again. I'm not sure who will pay any associated costs if not the customer - will the shareholders gladly give up some profit?
I also didn't say that the vast majority would not want it - I said that they want a good value down to earth service that does not tie them in for a long period.
The shareholders are literally missing out on customers by not supporting features other providers support.
TedM The 'bean counters' (accountants) will be looking at how many customers they would attract by having such a function and then will set that against the cost of introducing it.
If there ain't no profit, it ain't likely to happen.
I wonder how many customers actually leave as a result of not having that function. I think the fact is that very many customers stay because they get a good value-for-money service, albeit without some of the frills.
