Forum Discussion
Unable to make call
ClaireB_1798323 Can I also assume that you are both in the UK and not roaming outside the EU? When you called via WhatsApp, was it on mobile data or on a wifi?
Both in UK it rings twice and stops ringing but I'm still on the line it just goes dead no ring tone.doesnt matter if it's via WiFi or mobile data .5 people on smarty in household and only unable to ring my husband only via whatsapp.he can ring me no problem
ClaireB_1798323 But did you try removing him from contacts and then dialling his number?
Yes didn't work
ClaireB_1798323 Can you perhaps swap sims with your husband so that you are using his phone. If the problem persists, this sounds like a sim issue, if it is cured then a phone issue could be the cause.
If it is a sim issue, you could either:
1.Have a web chat with the Support Team, or
2.Order a replacement sim (this would lock your account until the replacement sim is activated)
Put your SIM card in another phone if you can - If you can ring your husband without problems from another phone, it’s your phone that has a problem. If you still can’t ring your husband from the other phone, you have a faulty SIM card and need a replacement.
Also, make sure that your husbands number in your phone hasn’t been corrupted / changed in any way.
Have you tried ringing other numbers ? Does that replicate the same problem ?
Its only my husband I can't ring its ever since I changed to smarty I was previously with ee no problems .I can ring anyone else no problems
