Forum Discussion
UK government emergency alert
Hi all,
Following the emergency alerts test on Sunday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning (24th of April) our engineers deployed a fix meaning there will be no issue with future alerts.
Will I be able to use all of my phone’s features and services if I do not acknowledge the scheduled emergency alert from the government on 23rd April? Apparently, people receiving the notification MUST accept the download before using their phone’s other features (like calls, texts Etc.).
Personally, I’m not comfortable with the government loading software on my phone and choosing whether I’m able to make calls or not based on my compliance to receive notifications about high winds or flooding.
Hi,
I didn't get the emergency alert. I have a pixel 6a pro with emergency alerts enabled.
Did anyone else not get it? My phone was on. My wife got an alert but she's on EE.
Thanks
I was on 5G with a Galaxy S10 and my son has the new pixel. No alerts on both phones.
Hi myself and three children all with iPhones and on smarty none of us received the emergency alert today.
No I’m with Smarty using an iphone6 & I didn’t get the alert either.
My family are all on Smarty. No one received the alert (2 Android and 2 iPhones).
Nope i never got it (iPhone 8), my partners GiffGaff phone got it (iPhone 😎 and my work phone got it (Samsung A20). I only just switched to SMARTY, maybe I should switch back.
Nope. Neither did anyone I know who is on Smarty or 3.
No, I didn't either. 20 ir so friends on Smarty and 3 failed to do so as well.
I have a pixel 6 I had the phone on and emergency alerts enabled but did not get the message in Leeds
We are aware that a number of customers have not received the test alert. We are working closely with the government to understand why and ensure it doesn't happen when the system is in use.
We apologise for any inconvenience caused.UPD: We’ve investigated and identified why the issue occurred, and we’re now working hard to rectify this to ensure that it is fixed for the future.
Best wishes,Louis
SMARTY
Are you able to elaborate on the root cause?
How do we know it's fixed if there's no future emergency test?
Reading media reports, it appears that this issue affected EVER user with a device connected to a network with utilises the Three network (including Smarty).
So when you say that this affected "a number of customers", can you confirm that this was everyone... or is not, can you given an indication of the percentage of customers this did affect?
I was in a pub with a bunch of mates at the time. Only people that didn't get it were those on Three/Smarty.
It was a good way of identifying those in the pub that are too tight to probably offer you a round. They're willing to be on the $hit network that is Three, to save a few bucks. At the expense of not getting safety alerts...
