Smarty Porting Problem - 13 days of Web Chat, 6 formal complaints, 0 fix.

Sorry to hear your having these problems and poor customer support @ChrisGo_2486818 I've very recently (last week) done the same transfer from Three over to SMARTY. Sounds like this is a nightmare scenario to get stuck in. In all honesty once the transfer is finally complete I'd be transferring elsewhere in your situation.

I don't know if I can offer much advice but it may in this case be worth contacting the looking up and contacting the CEO directly in which case you would hope their team would look into it for you with swifter action.

In a similar vein it may also be worth making a complaint to Ofcom, if you have a formal Ofcom compaint it may poke SMARTY into swifter action.

Phone providers must allow you to take their telephone number with you to a new provider when you switch. This is known as ‘number porting’.

If you think your provider is preventing or delaying you from porting your number, contact your new provider.

You may be asked to give them an Ofcom complaint reference number to start a short investigation. You can get this number by submitting a complaint via the Ofcom website.

An independent industry panel will then assess your case, and can override your old provider to complete the porting of your number.

Phone providers must offer compensation if they block or delay you from porting your number when switching.

They must also explain clearly how you can claim this compensation. Ask your provider for details.