Forum Discussion
Sim connectivity - 3G/4G
I have no access to my sim since last night. I understand 3G is being phased out but my phone is compatible with 4G so I don't understand why my Sim is not allowing me to use data or make calls. I ha...
Amina-24 You can check if it is compatible - see this article: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
When is this supposed phase out of 3G going to be completed, is there a date set?
Amina-24 It's all in another of the helpful articles: https://help.smarty.co.uk/en/articles/6142278-switching-off-3g
Did you check the phone by following the detailed instructions in the article I signposted you to?
Have you considered ordering a replacement sim?
Have you also checked Coverage and Network Status for your postcode?
