Forum Discussion
S24 Ultra signal quality
NickCha_1506927 You order one via your account dashboard.
Your account will be suspended until you have activated the replacement according to the instructions you receive. (This is for your security).
But I still need to use my phone at home!
NickCha_1506927 I'm not sure what else I can tell you really.
If you want a replacement sim, this is very often because customers have lost the sim or had the phone stolen. In the interests of security, the account is then locked to protect the customer so that any chancer who stole a phone will not be able to use it with the customer's sim.
The replacement is posted out and so the account should not be locked for too long. If the wait is too much and you really need a phone, you could always activate a new sim as a 'nickname' under your own group plan. If you buy the smallest, cheapest plan that would cost £6 less the 10% group plan discount. I can't think of anything else useful I'm afraid!
