Forum Discussion

aide199's avatar
aide199
SMARTY Rookie
06-04-2023
Solved

Referral link issues

Good afternoon, I sent a friend of mine my referral link on the 25/2, he used the link to sign up to Smarty.  I've since heard nothing from Smarty, so I've just contacted them asking where my £10 r...
Refer a Friend
  • MSF's avatar
    MSF
    06-04-2023

    Did your friend get the £10 gift card? It's advertised here: https://smarty.co.uk/refer-a-friend

    If your friend didn't get it, then it may be that they didn't follow the link correctly. If they did, then this should be proof that you also deserved the advertised reward.

DennisL_1891318's avatar
DennisL_1891318
SMARTY Maverick
23-05-2023

I didn't get the referral either from a few weeks ago. I made sure the person signing up clicked on it first. They are now using smarty, but neither of us have received any confirmation that we will get a voucher.

  • DennisL_1891318's avatar
    DennisL_1891318
    SMARTY Maverick
    25-12-2023

    I waited a couple of months and contacted support. They were very helpful. They said they had no record of the code being used but I showed them a screen shot off the text I sent (with my referral code) and they sent me the voucher. The other person had to ring support to get theirs.

  • MSF's avatar
    MSF
    SMARTY Guru
    23-05-2023

    Hello DennisL_1891318 . It can take up to 30 days I believe. If it has been longer, then you need to start a web chat with Support Team so that they can look at your account.