Porting Issue

Hi BrookeS_3367110,

If you haven’t already done so, you could try the below to potentially regain a connection. If you are still having issues after this our customer care team are on hand to offer account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.

Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.

• Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.
• Please try your SIM in another device, to confirm that this is not a handset compatibility issue
• You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link: here
• Resetting your network settings will remove all Bluetooth pairings and stored Wi-Fi networks.
  • Open Settings and then tap General management.
  • Reset, and then tap Reset network settings.
  • Tap Reset settings. You will prompted to enter your PIN or password to continue if you have one set.
  • Finally, tap Reset.