Forum Discussion
Orr in to Smarty issue
ErrolWa_2100598 i have exactly the same issue and started my port on the 15th June from O2 and still waiting!! i also spoke to O2 and they confirmed they had sent everything across and the issue was with Smarty. i can make calls and send texts on my number but the line is dead when called.
I have also been getting the same standard replies, back end team, awaiting updates etc etc i also raised a complaint last week and got a message from their "customer excelllence team" which i replied to and never heard again from. dealing with customer services via text/email is great rather than waiting on hold but the guys just dont have any infiormation and read from scripts which is dissapointing.
i have also registerd wiuth the Ombudsman but they will only assist after 8 weeks.
I have never been offered any compensation.
ErrolWa_2100598 has your number got sorted on are you still waiting?
Unfortunately mine still has not been sorted but I involved the general manager who apparently has escalated it with their networking team.
I understand we will be eligible for compensation but I have no idea what that will be (probably they’ll waive a portion of the monthly fee I expect)…
I just started receiving calls today but sms still not working other than via iMessage..
Confirming my port in has been successfully completed today.
Latest update...
Hi Richard,
Thank you for checking with them, I've checked with our team and we are still waiting for their reply.
Regards
Shruti
