Forum Discussion
No signal - terrible experience
Christi_3335729 While I do understand that it is disappointnig not to be able to get a good signal, I'm not sure how Smarty would be able to tell any potential customer whether they will definitely get a good signal.
It may be that you are shielded by a building between your home and the mast but Smarty couldn't know that. It might be that you use your phone mainly away from home and again they couldn't know that.
The plus point is that, if you are affected by this problem, you are not trapped in a long contract and can get a better network for your area (assuming there is one) at any time and get a PAC code to port across. For some people in rural areas, they can never get a good network - I appreciate that you are not one of those.
The agents will work to a script and I'm not sure what other options they have really as the signal isn't directly from Smarty.
They have an ongoing issue in the my area with no timeframe for resolution, they have access to my postcode and this could be communicated to allow for a more informed decision. It comes down to what you think a company should provide vs how much a customer has to research to get some facts.
After much prompting the advisor gave me information on the last issue, initially I was being told engineers were working on an issue and it was implied to be fixed in a short period but eventually was told it could take months or longer. Just give the straight facts from the start. I am not blaming the agents, Smarty should create a more honest script so people can make better decisions.I have issues at home which I told them, most people spend a lot of time at home so that information would be helpful.
I don’t live in a rural area so I don’t have to use them as a yardstick for gratefulness.
Three does not prioritize Smarty but this isn’t something that is common knowledge- it wasn’t to me and to many people that I have seem comment online.
I will be leaving smarty. I understand the perspective you’re attempting to get across but it falls short for me. My post may be helpful for others who are considering sticking with smarty due to misinformation. If it’s never going to be good in a certain area then that should be clearer at point of sale.
