Forum Discussion

True's avatar
True
SMARTY Pioneer
08-06-2025

Network Issues, Hastings old town

Has anyone else experienced network issues in Hastings old town. I lose service for few minutes at the time maybe 10-15 times a day. I just get either ‘no service’ in the top bar of the phone or ‘thr...
Network
JodieC's avatar
JodieC
SMARTY Moderator
09-06-2025

Hi True 

Thank you for reaching out to the SMARTY community forum! I hope you're doing well.

I am sorry to hear about the recent change in your service connection. Please refer to our network status checker to keep up to date with any outages in your area:

Network status checker | SMARTY

I hope this helps!

- Jodie

  • True's avatar
    True
    SMARTY Pioneer
    09-06-2025

    Afternoon,

    I have tried that already, and the checker shows no issues in the area.

    I have tracked to see what cell/tower I connect using *3001#12345#*. 

    I connect to tower eNB ID6423 MCC/ MNC/ Region 234/20/1507 Bands 1,3,20,28
    Ark Castledown Primary Academy, Priory Road, West Hill, St Leonards, Hastings, East Sussex, England, TN34 3QT, United Kingdom.

    I have no trouble when I connect to bands 1, 3 and 20 (Cells number 72, 1 and 7).

    As soon as I connect to Band 28 (Cell 92), I get kicked into G3 (UMTS) tower. It is an O2 tower cell ID 40187253, PCI 79. I can't seem to find a lot of info about the tower. Obviously when I am connected to that tower I will not have service what so ever. Eventually I will get connected back to band 28 really shortly, and then back to my normal band 3. 

    I have passed all the info to be attached to my ticket via the chat, but it is quite painful to try to get the message across.

    True