[Network Issue] Service Update - Resolved

Yep, I get all that, but my reply was to someone who sounded more concerned with financial compensation, rather than any inconvenience the issue was causing them, hence the flippant nature of it.

I don't for one minute doubt the impact the issue will have had on some customers, including those waiting for a call from the doctor. Unfortunately, technology isn't perfect, and things will go wrong from time to time, despite best efforts to have a robust system in place.

Other than perhaps putting a notice on the Smarty homepage, I'm not sure what more people were expecting in terms of communication from Smarty. They put a notice on this forum, which is the first place I'd think to look.

I did see some people asking for estimated timescales for a fix, but as someone who works in tech myself, it's sometimes the case that you're not really going to know how long it's going to take until you're almost done resolving it.

I also saw someone suggest Smarty should have texted customers to let them know about the issue, but I'm not sure flooding the network's text messaging system with 10.5 million messages, at a time when calling is already broken, is a good idea.