Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
25-06-2025

[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they shou...
2 jul and my phone is not working nearly 2 weeks I need my work and call no network no date and no calls work for my phone.
Network
Not able to make or receive calls today even after a restart. Not for the first time. Not happy. Will be leaving Smarty.
not good
problematic
Still unable to make or receive voice calls .37
where are the compensation
Roger82's avatar
Roger82
SMARTY Maverick
25-06-2025

I thought WiFi calling was for times such as this?

Absolutely ridiculous service, last straw for me, 5 year customer next week and I'm gone baby

  • Wana5354's avatar
    Wana5354
    SMARTY Pioneer
    25-06-2025

    I have tried to make calls with the WiFi calling enabled but that does not work.

  • MSF's avatar
    MSF
    SMARTY Guru
    25-06-2025

    Roger82 If the whole call system is down, I'm not sure that wifi calling helps as it needs to move back to mobile calling at some stage within the system.