Forum Discussion
My service
PeterMa_1232495 Doesn't that suggest that you have set the phone to use 3G/2G? Shouldn't it be set to at least 4G?
I don't think changing the sim will make a difference unless you suspect that the sim itself is damaged/faulty. The service would be the same on a new one.
Have you done a Network Status check for your area?
Checked my phone model number and definitely 4G compatible so going to email Smarty......hate that you can't ring or speak to anyone....most likely just get another network provider that gives support
PeterMa_1232495 I wonder if the clue to this may be that you purchased the phone second hand.
I seem to recall in one post that someone far more tech-savvy than me talked about phones having software from their original network - I cannot remember exact detail. This only came into play once 3G was turned off as the protocol for each network was different....or something to that effect anyway 😕.
May be worth having a word with that phone shop
PeterMa_1232495 I think this post may hold some clues: https://community.smarty.co.uk/t5/chats-hacks/volte-misconfiguration-woe-after-the-3g-switchoff-and-maybe/m-p/37764#M21862
