Forum Discussion

SMARTY Pioneer

14-12-2023

Solved

Keeping my number

I was using my current number with Smarty until recently. I had not bought data for a while and so they closed my account. It says that I can buy a new package and re-open my account, however that re...

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JodieC
15-12-2023
Hey AvaMaid_1400275

Thank you for reaching out to our SMARTY community!

As your account has been cancelled due to dormancy, this means you need to open a new account so we can transfer your old number to an active SIM. In order to do this, you need to contact our webchat team and ask for your number to be recovered and transferred to the new SIM you purchase.

Please go online and purchase a new plan, a new SIM will be sent to you and then we will transfer the number. Contact us using this link -

https://smarty.co.uk/contact

I hope this helps!😊

JodieC

SMARTY Moderator

15-12-2023

Hey AvaMaid_1400275

Thank you for reaching out to our SMARTY community!

As your account has been cancelled due to dormancy, this means you need to open a new account so we can transfer your old number to an active SIM. In order to do this, you need to contact our webchat team and ask for your number to be recovered and transferred to the new SIM you purchase.

Please go online and purchase a new plan, a new SIM will be sent to you and then we will transfer the number. Contact us using this link -

https://smarty.co.uk/contact

I hope this helps!😊