Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
23-01-2025

[Network Issue] Service Update - Resolved

[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full...
Network
NigelMo_2184249's avatar
NigelMo_2184249
SMARTY Maverick
23-01-2025

Originally iphone X, thought replacing it would help, so then iphone 11, and mine is iphone 12

  • SmartyTrousers's avatar
    SmartyTrousers
    SMARTY Centurion
    23-01-2025

    NigelMo_2184249 Hmm.. well they should all be compatible with Smarty's VoLTE (4G calling).. even the iPhone X.

    I wonder if there could be an issue with your local mast. It's probably worth checking Smarty's network status checker webpage.

    In the meantime, maybe using WiFi calling could work around the problem when you're at home, at least?

    • NigelMo_2184249's avatar
      NigelMo_2184249
      SMARTY Maverick
      23-01-2025

      Network checker says all is fine. I do have wifi calling turned on, but it's still not working, either with it on or off (I think there is enough signal that it may be preferring that over wifi calling) - also, this doesn't solve the problem of being away from home.