Forum Discussion
[Network Issue] Service Update - Resolved
Hi all,
Suddenly my iPhone will no longer ring out or receive calls?!
If I try to make a call it looks like it’s ringing out but is silent and doesn’t connect. Does show in outgoing call list.
Receiving calls, don’t show in missed calls list, rings out for others then to voicemail.
Texts still fine etc.
Already checked: Volume, silent, focus, accessibility settings, ringtones, SIM card works in another iPhone, my iPhone works with another sim too, payment is fine and current.
Anyone who can throw any light on what could be happening? I confess it’s doing my head in now 🤯😂
This has now started happening to my wifs and my phone as well in the last 2 weeks - it's clearly some sort of network issue, which Smarty need to sort. I'd days away from giving up (have tried everything) and just going back to giffgaff.
NigelMo_2184249 What makes and models of phones are they?
Originally iphone X, thought replacing it would help, so then iphone 11, and mine is iphone 12
NigelMo_2184249 Hmm.. well they should all be compatible with Smarty's VoLTE (4G calling).. even the iPhone X.
I wonder if there could be an issue with your local mast. It's probably worth checking Smarty's network status checker webpage.
In the meantime, maybe using WiFi calling could work around the problem when you're at home, at least?
