Forum Discussion

GillLon_1568323's avatar
GillLon_1568323
SMARTY Pioneer
20-04-2023

Internet in motorhome

I have a data only sim to use in my motorhome in a haiwai motorhome router. All has been working well but last week I could not get any internet connection so could not use the Amazon stick on ny tel...
Chalkychap's avatar
Chalkychap
SMARTY Trendsetter
20-04-2023

Are the Huawei and tablet SIM cards both from SMARTY Mobile GillLon_1568323? 

If both are SMARTY SIM cards, and one doesn't work it could be: 

  • A faulty SIM card.
  • A faulty motorhome router.
  • Setup corrupted on the motorhome router.
  • No active plan for the data only SIM card in the motorhome router.

Does the motorhome router data only SIM card work in the tablet?

 

GillLon_1568323's avatar
GillLon_1568323
SMARTY Pioneer
20-04-2023

Hello Chalkychap

My iPad SIM is O2 and I have no problems with it. When I first got the Smarty SIM it had no internet connection and took 2 of my techy friends over 8 hours to resolve the issue between Smarty and Haiwai. Now it has reverted back to no internet 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    20-04-2023

    Okay GillLon_1568323, SMARTY and O2 use completely different mobile network infrastructure, so O2 might have a good signal whereas the SMARTY signal may be poor or non-existent at your location, or vice versa at another location. 

    Your tech friends might be required once more - another case of #LessSMARTY, #MoreMalarkey?