Forum Discussion

Crguy's avatar
Crguy
SMARTY Maverick
07-12-2023
Solved

I didn’t activate the SIM I bought

I bought a SIM card at my local Sainsbury’s  I then bought a SMARTY plan without activating the SIM accidentally. Do I wait 2 days for the new SIM, or can I use the one I’ve already bought someho...
  • Crguy's avatar
    Crguy
    10-12-2023

    Just to let you know the chat CS has advised me to cancel the account, get a refund, and then create a new account. 

    now I’m having trouble closing/cancelling the account. All it gives me a STAC code, ?


    not impressed 

     

MSF's avatar
MSF
SMARTY Guru
08-12-2023

Crguy If you have paid for the sim plus included plan, then you can activate and use it. The one that's coming in the post does not have to be activated if you didn't spend money on it.

Crguy's avatar
Crguy
SMARTY Maverick
08-12-2023

Hi MSF 

i have accidentally pressed the activate your SIM button on the dashboard. Which is presumably to activate the SIM in the post — not sure?

I don’t see any other options that allow me to activate the SIM I have bought. If I put it in the phone there is no network. 

If I use smarty.co.uk/activate it forwards me to purchase another plan. 

?

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    09-12-2023

    It may be best to speak to our chat team they will be able to check your accounts and cancel any unwanted SIMs https://smarty.co.uk/contact available daily from 8am – 8pm.