Forum Discussion
Group plan set parental control for non owner member
Hi PaulVacz_753217 you should be able to do this on the dashboard as the group owner - if not drop our team a message here smarty.co.uk/contact
I have a similar problem. I recently changed from a BT landline to a Smarty data sim in a 4G modem. Ever since I've been unable to access the functions on the nsandi website and on their iphone app. I turned off the parental restrictions on my iphone (containing the original Smarty sim) and it now works fine. The data sim is part ofa new group I created. I cannot find where to turn off the parental restrictions for this data sim. I've tried various places and the nearest I've found is a greyed out section under Content & Network settings.
I tried contacting Smarty using the link in the previous reply but just go round in circles through the FAQs etc - there's seems to be no way of actually contacting a human being.
I managed to get through to someone on the chat line. They had to turn off the parental controls for me but only after a lot of to-ing and fro-ing with umpteen pieces of proof of age etc. Th whole thing took 45 mins.
Then, when I tried to return here, it kept taking me back to the community registration page. Was told to delete all my cookies, cachr, browing history etc which I didn't want to do. Ended up using a different browser.
I'm not impressed by hte help available - it all seems to assume the sim is in a handset. It doesn't fully account for other situations eg modem or car, or a non-primary account holder. I was thinking of switching from Giffgaff in my car but won't now.
Pedro_1699902 I imagine that they assume the sim is in a handset since the vast majority are. I'm sure it's not much comfort, but there have been a number of queries on the forum regarding sims in devices lately, so perhaps there will be more info put on the help pages soon.
