Forum Discussion
Solved
Group ownership problem
We're in a bit of a mess with our group (family) plan. The number that was 'group owner' got moved to another provider (long story), so each time a log on, I get "this account has closed" message......
RichardF_672345 I'm pretty sure that you will need to contact Smarty Support to iron out this problem.
As I'm sure you've worked out, the group owner is the only one who can carry out certain functions - and they have 'disappeared'.
Ideally, you'll need Smarty to disband the group and 'release' the other two numbers. You can then port back into Smarty and set up your group by inviting the other two numbers......simples!!!
I've added my son's plan to a group plan and sent the email and confirmed but it just saying pending and I need to top his phone up
DarrenH_2251949 Has he accepted the invitation?
