Forum Discussion

PeterSc_2226258's avatar
PeterSc_2226258
SMARTY Maverick
12-08-2023

Failure to activate new SIM

Just order a SIM and tried to activate yesterday. The dashboard told me that it would happen in 2 hours and my old number will port on Monday. Activation didn't happen and a 4 hour web chat got me no...
Porting
Sid's avatar
Sid
SMARTY Maverick
17-08-2023

I don't know if it's this group or just Smarty getting their act together but the phone just started working! Thank you so much if it was you chaps! I'm totally stoked!

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    17-08-2023

    Nice one !

    As you were in Switzerland, even if you could have somehow got hold of a Smarty SIM, it still wouldn’t have activated - SIM cards only activate for the first time when connected to their home network in their home country. 

  • MSF's avatar
    MSF
    SMARTY Guru
    17-08-2023

    Sid  Much as I would love for us lot to take the credit 😇, we didn't not do nuffink as we cannot access your account!

    The main thing is that you appear to have service. All's well that ends well.