Forum Discussion
Failure to activate new SIM
This is something that forum moderator Matthew_SMARTY needs to look into for you.
When you lose a phone, your SIM is blocked, to prevent unauthorised usage.
You should have turned off auto renew on your plan, that way you would not have been charged.
I didn't want to lose the contract as I think I'm still getting a good deal from Three's roaming charges, as I've had the account so long. The account seems to be unsuspended but the card still won't activate. They haven't sent me another new card or suggested doing that. They just keep asking me to check if the card is now active. It isn't.
That’s why the technical team at Smarty need to investigate this for you, and why I tagged Matthew_SMARTY
You basically have two choices :
1, Be proactive, let Matthew help, get the activation process re-started
2, Keep posting that you don’t have an active SIM card and get nowhere
Oh, and by the way, you can pause Smarty’s plans for up to six months without losing your account. Yes, Smarty offer great deals and I am very happy I made the switch from EE in June, but even I wouldn’t pay for a service I couldn’t use, see point 1 above.
