Forum Discussion
Failed Plan Refresh
Hello, Yesterday I had a message that my plan had renewed and money taken from my account. I have spoken to support who so far has been unable to help. It's now 24 hours later and my phone is stil...
I have also used the complaints procedure and had a response to say they were aware of the issue and we will be compensated. It really isn't good enough, the fact we are having to chase them to find out what's going on rather than them letting us know is crazy. I have also just had another message from the tech support who said the issue is still going on but to try removing my SIM card for 5 mins and then trying again. Still hasn't worked.
