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Data add on not working
Do I have to activate an add on. I bought a 1gb add on this morning It shows on my account. but I am not able to use it. do I need to activate it somehow?
Thanks yes I do have an active account, the add on took 24 hours to activate for some reason however. It’s working now.
Hey SharonD_1309696
Some great answers from MSF & JJP2!
It is also worth mentioning that you need to have an active account to use the add-on! If you have purchased an add-on and not renewed your plan, the add-on will not work. Please ensure your monthly package is renewed before using any purchased add-ons!
I hope this helps 😊
Thanks yes I do have an active account, the add on took 24 hours to activate for some reason however. It’s working now.
SharonD_1309696 Just wondering if it's possible that your bank took a while to clear the funds for some reason?
