Forum Discussion
Complete inability of SMARTY to transfer my old number..?!?!
Is anybody else stranded with new SIM but old phone number not yet transferred…? Have raised as issue and told it’s been ‘elevated’ but no phone number to call…no ability to chase it up!!!
Hi Kevin,
Can you please speak to our webchat team who can look into this further. https://smarty.co.uk/contact - Natalie
Your Webchat Team in India are the problem. They have no idea what they are doing, they refuse to escalate anything properly or raise a complaint. I am now stuck with a phone that doesn't work properly and hasn't done since Thursday and instead of escalating it to your Porting Team, they want me to have no phone for 5 days whilst they waste time ordering a new SIM which is not the problem.
Christi_2749849 Your are not writing to Smarty here. This is the community forum and we are members like you.
You can raise a complaint yourself: https://smarty.co.uk/complaints
