Forum Discussion
Can’t dial some numbers
I have the same issue. Unusually, the first number I dialled with my new SMARTY Sim is the number I can’t call. I haven’t ported my old phone number yet, and I still have my old Three sim and number-which works fine.
Pol_3151644 There's not a lot of information there really. Have you re-tried that first number? Was your SIM card fully activated when you tried ? i.e. did it show on your account as activated with a current Smarty plan? The Three sim should be using the same available signal where you are, so hard to see what other difference there is. The only other thing that comes to mind - if you cannot make calls generally - is that your phone may not be compatible with Smarty protocol for VoLTE (different to Three protocol).
Hi, SMARTY sim is fully activated. I can use it to make other calls, use data and send messages. It’s just currently this one number that isn’t working. (Although I’ve only had the SIM activated for 24hrs, so haven’t tried many numbers) There is no dial tone and it doesn’t connect.
I have a Three virtual sim in the same phone and that works fine. I’ve tried turning off the three sim, I’ve rest my phone, my network and still nothing. All settings match the Three sim perfectly, so no issue there.
I’ve even travelled to a different area of the country and tried and still, the same issue.
Pol_3151644 Is the number from your Contacts? If so, I suggest deleting it and then dealing it directly (then re-store it in Contacts).
