Forum Discussion

eaves's avatar
eaves
SMARTY Maverick
04-10-2025
Solved

RCS chats stuck on "Connecting"

I am trying to set up RCS chats after porting my number from giffgaff

It is stuck on Status: Connecting... Trying to verify my number

It was working on my temporary number before porting my number

I have a Google Pixel 9 Pro XL

Any suggestions?

  • eaves's avatar
    04-10-2025

    I removed my temporary number from my Google account

4 Replies

  • GerardS_4096203's avatar
    GerardS_4096203
    SMARTY Pioneer
    22-04-2026

    How do I go about doing that please?

    • MichaelP's avatar
      MichaelP
      SMARTY Moderator
      23-04-2026

      Hello GerardS_4096203​,

      You can remove your temporary number from your Google account with the following steps:

      1. Go to Account Settings:
        • Web browser: Go to myaccount.google.com.
        • Device: go to Settings > Google > Manage your Google Account.
      2. Go to Personal Info:
        • Tap or click on Personal info in the top or left menu.
        • Scroll down to Contact info and select Phone.
      3. Delete the Number:
        • Click on the temporary phone number.
        • Click the Delete option.
        • Enter your password for verification.
        • Confirm by clicking Remove number.

      If you don't see a delete option, this may happen if the number is being used for security purposes, such as 2FA or recovery, and you'd need to remove it from those settings.

      Thanks,
      Michael

  • eaves's avatar
    eaves
    SMARTY Maverick
    04-10-2025

    I removed my temporary number from my Google account

  • eaves's avatar
    eaves
    SMARTY Maverick
    04-10-2025

    It is working now